Refund and Returns Policy

Date: 01/01/2024

Introduction: At VogueVisto, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure you have a positive shopping experience.

1. Returns:

Eligibility: Items must be returned within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items: Certain items are non-returnable, including gift cards, and items marked as final sale.

2. Return Process:

Step 1: Initiate a Return: Contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back.
Step 2: Pack Your Item: Securely pack the item in its original packaging, including any accessories, tags, and documentation.
Step 3: Ship Your Return: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3. Refunds:

Processing Time: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original method of payment.
Partial Refunds: In certain situations, only partial refunds are granted (if applicable), such as items with obvious signs of use, or any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

4. Exchanges:

Exchange Policy: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

5. Shipping Costs:

Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Original Shipping Costs: The original shipping costs are non-refundable.